Refund policy

Exchanges & Returns

At MOBA, every detail matters. We want your experience to be smooth, safe and transparent — from the moment you place your order to the moment you wear your bikini.

General Conditions

We accept exchanges or returns within 7 calendar days of receiving your order, in accordance with consumer protection regulations.

To be eligible, the item must:

  • Be unused, with no signs of wear, washing or odours

  • Have the original tag intact

  • Be returned in its original packaging

Items that do not meet these conditions will not be accepted.

Hygiene & Safety

As beachwear items, all our products undergo strict quality and hygiene control.
For this reason, we do not accept exchanges or returns of worn items, even if used for a short period of time.

How to Request an Exchange or Return

To request an exchange or return, please contact us via WhatsApp:
📞 +44 7722 084408

Please provide:

  • Order number

  • Full name

  • Reason for the exchange or return

Our team will get back to you with further instructions within 2 business days.

Exchanges

All exchanges are subject to stock availability.
If the desired item is unavailable, we offer:

  • A store credit for the amount paid, or

  • A refund of the product value

Returns & Refunds

Once the item has been received and inspected, the refund will be processed according to the original payment method.

Refund processing times may vary depending on your card issuer or financial institution.

Defective Products

If you receive a product with a manufacturing defect, please contact us immediately.
After evaluation, MOBA will arrange an exchange or refund at no additional cost.

Our Commitment

MOBA exists to dress your summer with quality, care and authenticity.
If something doesn’t go as expected, we are here to resolve it in the best possible way.