Returns & Exchange Policy

At MOBA Swimwear, we want you to love your purchase. If for any reason you are not completely satisfied, please read our returns and exchanges policy below.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, items must:

• Be unworn, unwashed, and in their original condition.

• Have all original tags attached.

• Include the hygiene liner intact and unremoved.

• Be free from makeup, perfume, deodorant, lotions, stains, pet hair, or any other signs of wear.

For hygiene reasons, we cannot accept returns if the hygiene seal has been removed or if the item shows any signs of use.

Once a return is approved, you must post the item back to us within 7 days of approval. Returns postmarked after this window may not be accepted.

Exchanges

We offer exchanges for a different size or colour, subject to stock availability. Only one exchange is permitted per order — if the replacement item still doesn't work for you, please request a return and refund instead of a further exchange.

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at support@mobaswimwear.com with:

• Your order number.

• A description of the issue.

• Clear photographs of the item.

Exchange or return requests for faulty or damaged items will not be processed without photographic evidence submitted at the time of the request. We will resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5-10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

Customers are responsible for safely returning the items. We recommend using a tracked shipping service, as MOBA Swimwear cannot be responsible for returns lost during transit.

Sale Items & Discounted Orders

Items marked as Sale, Outlet, or Final Sale on the product page are sold as final and cannot be returned or exchanged unless they are faulty. This will always be clearly stated on the product page and at checkout before you complete your purchase.

Operator decision pending: MOBA's founder proposed extending "final sale" to any order that uses a discount/promo code (not just items marked Sale/Outlet). We recommend against this as drafted — in the UK and EU, the statutory 14-day right of withdrawal generally cannot be removed simply because an order used a promo code; it typically only doesn't apply to goods that are clearly identified as final-sale/clearance stock at the point of sale. Using a promo code to remove statutory return rights on regular-price items would likely not be enforceable and could expose MOBA to consumer complaints or regulatory risk. This clause must be confirmed with a lawyer before publishing, and — if the operator still wants it — should be scoped to specific promo campaigns or product tags explicitly marked "Final Sale", not to every order using a code such as MOBAEXTRA10.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Contact

For any questions regarding returns or exchanges, please contact: support@mobaswimwear.com. Thank you for choosing MOBA Swimwear.